“How to Handle Resistance & Solve Problems”

Remember that:

“The best solider does not attack. The superior fighter succeeds without violence. The greatest conqueror wins without a struggle. The most successful manager leads without dictating. This is called intelligent non aggressiveness. This is called mastery of man.”


In order to overcome resistance there is a tool which is available known as “The agreement frame”. It consists of three phases you can use in any communication to respect the person you’re communicating with maintain rapport with him, share with him what you feel is true, and yet never resist his opinion in anyway without resistance there is no conflict.

Here are the three phrases:
“I appreciate and ……….”
“I respect and …………..”
“I agree and…………….”

In each case you are doing three things. You’re building rapport by entering the other person’s world and acknowledging his communication rather then ignoring or denigrating it with words like “but” or “however” you’re creating a frame of agreement that bonds you together. And you’re opening the door to redirecting something without creating resistance.


“Respond intelligently even to unintelligent treatment”

We live in a society that revels in competition that likes to make clear distinctions between winners and losers, as if every interaction must have both. It is good to fight then switch.”

The common ground is the idea of flexibility. If you have trouble putting together a puzzle, you won’t get anywhere by trying the same solution time and time again. You’ll solve it by being flexible enough to change, to adapt, to experiment, to try something new. The more flexible you’re, the more options you create, the more doors you can open, and the more successful you will be.