“LEADERSHIP SKILLS : ACTIVE LISTENING “

In our active world of communication one cannot afford to exclude the art of listening. One needs to actively listen and correctly understand the all messages form all group members.

Active listening is the active pursuit of understanding what the other person is saying and feeling. In active listening the receiver tries to understand what the sender is feeling and what the message means.

Important characteristics of a good listener:

Be There:
Be present in the heart, mind and spirit with the person. You need to hear what he/she has to say. If you don’t have the time, of don’t want to listen, wait until you do.

Accept:
Accept the person as she/he is without judgment or reservation or putting the person in a mental box or category, even though she/he is very different from you.

Trust:
Trust the person’s ability to handle his/her own feelings, work through them, and find solutions to his/her own problems.

Listen:
Don’t plan what you are going to say. Don’t think of how you can interrupt. Don’t think of how to solve the problem, how to console what the person should do . Don’t think to struggle or react …..Only listen !

Keep out of it:
Keep yourself removed. Keep objective. Don’t intrude physically, verbally, and mentally, keep quite.

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KUNAL BHASIN